Contact Us

Get in touch with the right team. We're here to help.

💬

Technical Support

Get help with using Majormatic, troubleshooting issues, or account and wallet questions

When to Contact Support

  • Technical issues or errors
  • Account and wallet questions
  • App execution problems
  • Platform features and usage
  • General troubleshooting

Before You Contact Us

  • Your account email address
  • Approximate date and time of the issue
  • Run ID, if the issue relates to a specific execution (visible in your account history)
  • A short description of what you expected and what happened instead

Majormatic uses a prepaid execution wallet (no subscriptions). For billing help, include any relevant top-up reference or execution receipt ID.

Email: [email protected]
Support Priority: Target response time (UK business hours):
Standard: next business day (Top-Up, Pro)
Elevated: same day (Premium)
Priority: within 4 business hours (Enterprise)
Times are best-efforts and may vary during peak demand.

Send a Support Request

💼

Sales

Enquiries about execution tiers, Enterprise features, high-volume usage, or partnership opportunities

When to Contact Sales

  • Enterprise tier and shared wallet enquiries
  • High-volume execution support
  • Enterprise usage consultation
  • Organisation account setup
  • Onboarding and training
  • Partnership opportunities
Email: [email protected]
Target Response Time: Next business day (best-efforts)

Request Sales Consultation

💻

Developer Relations

Support for app developers, Appstream publishers, and API users

When to Contact Developer Relations

  • App submission questions
  • Publishing process support
  • Technical requirements clarification
  • API and integration help
  • Revenue and monetisation queries
  • Developer programme enquiries
Email: [email protected]
Target Response Time: Within 2 business days (best-efforts)
Resources: Developer Documentation

Developer Enquiry

🔒

Security Disclosures

Report security vulnerabilities or data protection concerns

When to Submit a Security Disclosure

  • Security vulnerability reports
  • Data protection concerns
  • Compliance enquiries
  • Security audit requests
  • Incident reporting
Email: [email protected]
Target Response Time: Critical disclosures: target 4 business hours
Other reports: target next business day
Times are best-efforts.
Resources: Security Overview
Note: For critical security vulnerabilities, please use our secure email address above. Do not disclose vulnerabilities publicly until we've had a chance to address them.

Security Report

Other Ways to Reach Us

📚 Help Centre

Browse documentation, guides, and FAQs

Visit Help Centre

🏢 Company Address

Majormatic Ltd
London, United Kingdom